Unable to assign a user issues

[Mahe Taumalolo]

Hi All,

I'm new to JIRA Service Desk and we've just rolled it out into Prod.

I have a group of 5 agents inc myself that have been given access to the SD project along with being assigned a "Service Desk Team" role which has been assigned to multiple permissions from assignable users to edits issues, however there is 1 user that is still not able to edit the assigned field or add a 'customer' reply. For the other 4 agents it works fine, just not this user AND they have the same role.

I've removed roles, deleted them from the project and re-added but still it does not work. In an attempt to assign them an issue this is the error we get user.........cannot be assigned issues.

Can someone help pls.

[Pavel Adamovich · Accepted solution]

Hi @Mahe Taumalolo 

to work on service desk tickets each user should have Jira Service Desk license.

To allow user work with service desk go to user management - users - search for a user and enable JSD access for him

[Mahe Taumalolo]

Thanks I'll check that out and come back.

[Mahe Taumalolo]

That did the trick - thank you!