I have an approval work flow to pick approvers for an invoice approval. But I also want to achieve that if the amount over 10k, the level 1 manager approve first, then the request goes to higher level manager to approve. How does this work, by adding another approval status to work flow, or add transaction conditions to existing workflow? If the amount is less than 10k, it won’t send anything to the higher level manager.
Thanks in advance!
Hmm.. Hard to say not seeing you exact workflow, but maybe you can set some kind of automation on that step? I guess to make it work you need two transitions that would be based on the value of the amount (if <10k use transition A.. else use transition B) and then automatically move the ticket by using one or another, notify specific people, etc. ..
Hey @Jenn Y and welcome to the community!
What you are trying to achieve isn't that strange but not something that can be achieved without some creative thinking :)
You have a couple of options imho.
The easiest I can think of is to actually work backwards. You can always go through manager approval and when the amount is less than 10k you can "auto approve" the higher approval (with a "not needed" comment or something). That would be an automation.
If the amount is not less than 10k you don't auto approve and have the higher up approve the 2nd status
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events