Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trying to set up email notifications to email on our domain

We are trying to set up a new domain email for Atlassian to send notifications from instead of the system default.  I have configured SPF, DKIM, and MX records for the domain email but when we try to add the email to Notifications the system says "Could not verify ownership of the Domain"


What are we missing to set up notifications?

1 answer

1 accepted

0 votes
Answer accepted

Hello @Ernest Cook,

Welcome to Atlassian Community!

Checking the details of your domain (the one from the email you are using here in community), I can see that it was verified, but on our it shows that the DKIM records are missing and the SPF reached maximum recursive depth.

Did you follow the steps from the documentation below?

Please, check the details on your domain again, and once the doesn’t show errors, you should be able to change the email address on the project.

Feel free to share screenshots with us, just make sure to hide private details.

Kind regards,

This is how we have the DKIM set up on our primary hosted zone to set up the subdomain.  Do we have to create a new hosted zone in AWS and get rid of the subdomain suffix for the DKIM to be recognized by Atlassian?

Screen Shot 2021-04-12 at 1.42.02 PM.png

Thank you for sharing the screenshot, Ernest.

In the first column, it’s necessary to add only s1._domainkey and s2._domainkey. 

Please, remove the from both records for the validation to work properly.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

626 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you