I hope you are well. I was hoping that you could maybe help me with an issue that was raised to me regarding the helpdesk.
We need to be able to see the time when the ticket was created both on the ticket and in the queue. Is this possible?? This baffles me that it isn't displaying by default.
Dillon O Callaghan
Sorry I didn’t assume time literally here I just assumed date. In any event the actual time component of the created date/time will not be show in a list, only in the detail issue view. The column in the list is called “Created”. The JQL field is “createddate” or “created”.
and why can't I add time? It seems like a very obvious field to have displaying when choosing which ticket an agent will deal with next. All our tickets are closed by the end of each days work so the Date doesn't help much at all... I can't imagine it being that hard to add a dateTime function to your next update surely?
as I don't work for Atlassian in any capacity I cannot say why this options has not been implemented. I did locate a suggestion in JAC that you might want to watch/vote as it is currently in the "Gathering Interest" status - JSDCLOUD-4131 . Finally, you might want to try out a Marketplace app, e.g. Queues for JSM or Smart Queues for JSM. While I do not have personal experience w/ either of these I have observed them and there are some nice improvements over the OOTB offering. Admittedly I cannot say whether either support your requirement but a simple email to the vendors will answer that. If you do go that path it would be great if you added your findings here for the benefit of future users.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events