Trigger

Hello,

I need to add an automatic email trigger to a ticket.

Event - Ticket activity such as the approaching due date (for example, the end date is 3 days away).

Action: Inform watch list members and the assigned engineer in an email that the ticket's end date is three days away.

Regards

Prashant Patil

3 answers

3 votes

Hi Prashant - Welcome to the Atlassian Community!

You can create an Automation Rule with a Scheduled trigger. Use a JQL statement that identifies the issues and then add an action for Email issue. You can place the Assignee field in the To: part of the email.

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Thanks John for quick reply will try and update you the outcome.

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Like • John Funk likes this

1 vote

@Prashant Patil -

Welcome to the community. I agreed with what @John Funk recommended. Here are some reference links on Automation for Jira for you to dive in and learn about this excellent functionality -

Jira Automation - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Automation Scheduled trigger event - https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Scheduled

Automation Actions - https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/

Automation Templates - https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

Smarvalues for Issues - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

How to debug/test automation rules - https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.