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Trigger notification on priority change Edited

We have notifications set up to send us a notification via slack chat whenever a customer raises a critical priority ticket, however, it doesn't issue a notification if a customer increases the priority of an existing ticket from major -> critical. 

Is there any rules I can create to enable that to happen? So alert to slack on status changed to critical?

3 answers

1 accepted

0 votes
Answer accepted

I ran into this same problem, and I ended up using the new Automation functions to solve it. (assuming you're on Cloud, it should be included)

  1. Project Settings --> Automation
  2. Create rule
  3. When: Value changes for Priority
  4. If: Priority is one of Critical
  5. Then: [do the thing that triggers notification]*
  6. Save. (note, you can also make it apply Globally)
  7. Back to your Project, click on Slack integration
  8. For your Notification, click Edit
  9. Make sure [do the thing that triggers notification] is listed here
  10. Save changes
  11. Test and confirm

*For the thing that triggers notification, I used "Log Work", because that's something we never use otherwise. You can also do things like "Add comment to issue", etc.

Hope this helps.

 

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1 vote
Vasi Atlassian Team Feb 19, 2019

Hey Leigh,

So I did couple tests and can see that Slack notifications are triggered only when one of the following actions happens:
- Issue created
- Assignee updated
- Someone leaves a comment
- Issue transitioned

When you just edit an issue to change priority, none of the above triggers are involved. Meaning that Jira is not trying to communicate with Slack at this point.
However, after priority is changed to critical _and_ any of the above actions are performed, Slack notification should be triggered.

For example, I change priority of the issue - nothing happens, and then I comment on the issue - notification is sent to Slack about critical issue (because there was a trigger).

We have a Suggestion to have more "triggers" for Slack notifications, specifically "issue updated" - this should address your scenario:
https://jira.atlassian.com/browse/JRACLOUD-70002 

However I cannot say whether this is something in the roadmap at this point.

Hope this helps!
Vasily

+1 on the, this problem is a major issue to escalate and triage bugs, which priority changes

Hi guys,
Is this feature available for Jira On-demand instance? If yes, in which version?
As we are running on 4.3.4 and I cannot find the "When: Value changes for" option.

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