We have notifications set up to send us a notification via slack chat whenever a customer raises a critical priority ticket, however, it doesn't issue a notification if a customer increases the priority of an existing ticket from major -> critical.
Is there any rules I can create to enable that to happen? So alert to slack on status changed to critical?
I ran into this same problem, and I ended up using the new Automation functions to solve it. (assuming you're on Cloud, it should be included)
*For the thing that triggers notification, I used "Log Work", because that's something we never use otherwise. You can also do things like "Add comment to issue", etc.
Hope this helps.
So I did couple tests and can see that Slack notifications are triggered only when one of the following actions happens:
- Issue created
- Assignee updated
- Someone leaves a comment
- Issue transitioned
When you just edit an issue to change priority, none of the above triggers are involved. Meaning that Jira is not trying to communicate with Slack at this point.
However, after priority is changed to critical _and_ any of the above actions are performed, Slack notification should be triggered.
For example, I change priority of the issue - nothing happens, and then I comment on the issue - notification is sent to Slack about critical issue (because there was a trigger).
We have a Suggestion to have more "triggers" for Slack notifications, specifically "issue updated" - this should address your scenario:
However I cannot say whether this is something in the roadmap at this point.
Hope this helps!
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