Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Transition - "cannot assign issue to nonexistent user

Hi , I am unable to move an open issue through my workflow. I keep getting an error of "cannot assign issue to nonexistent user". It seems that you have tried to perform an illegal workflow operation. If you think this message is wrong, please contact your Jira administrator."

1 answer

1 vote

@hristo.iliev

It seems that you have a post function on your workflow which was assigning the issues to a user that no longer exists.

Take note of the issue type/types where this is occurring, along with the transition where this is occurring. Navigate to Project settings > Workflows and edit the workflow tied to the issue type which was throwing the error.

Look for the specific transition which is failing, and click on it. A little box should pop up that looks like this:
Screen Shot 2021-02-23 at 10.29.04 AM.png

 

Click on the Post Functions link and check to see if one of them looks like this

Screen Shot 2021-02-23 at 10.30.25 AM.png

 

This user will likely be one that doesn't exist any more. Just remove this post function and save your workflow.

@Kian Stack Mumo Systems  thanks a lot for your help, i fixed it with changing of "assignee will be cleared" to "assignee will be set to default"

 

Post funtion1.PNGPost function2.PNG

@hristo.iliev , for me the message shows name of a particular user who is no more with the organisation. That user is no where specifically mentioned in the post function or any transition. Can you help me in understanding why that should happen that his name is coming in the error message? It must be picking it from somewhere.

Same case here, we have a deleted user but I don't know where that user is being picked up from

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

722 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you