Transition is not visible in portal

[Andrej Freeze _ greenique]

Hello everyone,

I was trying to display a transition in the customer portal, but it just does not appear there.

I checked the following screws that might be responsible:

• Permission of customers to trigger a transition
• Visibility of both statuses within the customer portal
• Checkbox Display in customer portal for the transition is checked
• Transition does not contain any conditions

Does anyone have an idea what I missed out on?

Versions are JSD 3.8.1 and Jira 7.5 in case that might help.

Thanks in advance

[Jack Brickey]

@Andrej Freeze _ greenique can you get any transition to work? The most common ones are Reopen and Resolve. Can you provide a screenshot of what you do see on portal? 

[Brittany Wispell]

Hi @Andrej Freeze _ greenique

Did you add the resolution after clicking the checkbox then 'Publish' the workflow? 

You'll be looking for Text rather than an actual button. 

Hope you've found a solution already! 

[Andrej Freeze _ greenique]

Hey Brittany and thank you for your answer.

I'm afraid I have done so, and was not yet able to find a solution.

As soon as I do I will make sure to post it here.