Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Total anonymity on a specific portal request

In creating a portal for our HR department, one of their requests was for an 'Anonymous Ethics' choice. So if anyone sees a violation of company policy they can report it and never have to identify themselves. However, as you can see from the picture, it will still say 'Raise this request on behalf of' which completely gives away the person's identity. Any way to hide or remove it for just that one form? 


1 answer

1 accepted

0 votes
Answer accepted

I dont know of that can be done, since a ticket has a reporter. You could create a special account,, and submit on its behalf. 

I was afraid of that. When you say "submit on its behalf," you mean that instead of using the portal, we would create a generic email. And then whenever someone wants to report an ethics violation, we would advise them to use only that email which will send it to the project and (via automation) assign it? So, total anonymity impossible on the portal?

The approach makes sense. I dont know if it works for the portal/service desk. I think its worth a shot.  Make sure to note the comment in the article about anon users having access to all cases unless you block it (server instance).

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you