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Time to resolution SLA "Resolution: Set" Not Working Consistently

Hi JIRA Community,

I have an easy SLA configured called "Time to resolution".  It doesn't seem to end consistently though.  The SLA is configured as:

SLA_Error_Configuration.png

 

However, it doesn't stop the SLA when the resolution is set, in this example, Done.

 

SLA_Error_Example.png

 

 

What condition is needed for "Resolution: set" to be met?  Why won't this SLA complete?  Other issues of the same type stop the SLA fine.

SLA_Worked_Example.png

Regards,

Adam

1 answer

1 accepted

3 votes
Answer accepted

Hi JIRA Community,

I was able to resolve this.  The problem was I had a screen that set resolution and I also had a post function on the transition that set resolution. Apparently, if both are setup, then the SLA for "Resolution: set" doesn't get triggered.  I removed the post function and now everything is working properly.

Regards,

Adam

Hi Adam,

I am facing exactly the same issue.

Will you please elaborate on resolution. I am facing the same issue and if you can provide more details it will help. I am newly setting up JIRA. Can you please refer the article to provide more steps to complete the steps you have mentioned?

Thanks,

Vinay Dhuri

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