Current state: Jira automated response to customer generates/sends immediately after the ticket is received. The customers knows it was not sent by an actual person in this case because the reply was instant.
Desired state: I want to generate/send the Jira automated response roughly 60 seconds or so after the ticket has been received.
How can I create a delay between when the ticket is received and when the Jira automated response is sent?
Hey @jlee ,
You could create a scheduled automation that uses a JQL with a time filter to get all the issues where created is between now and a minute a go.. based on those on that result you could then send out the emails.
My question tho is "why".. customers know these systems are automated, they know it is a system email that just confirms it arrived correctly..
Even if your email system is a bit slow you could already have a delay and the email would always be the same for multiple tickets anyway.
So I think you can build it with the scheduled automation but I keep coming back to .. why..
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