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Time delay for automated response.

Hello,

Current state: Jira automated response to customer generates/sends immediately after the ticket is received.  The customers knows it was not sent by an actual person in this case because the reply was instant.

Desired state: I want to generate/send the Jira automated response roughly 60 seconds or so after the ticket has been received.  

How can I create a delay between when the ticket is received and when the Jira automated response is sent?

1 answer

1 accepted

2 votes
Answer accepted
Dirk Ronsmans Community Leader Apr 06, 2021

Hey @jlee ,

You could create a scheduled automation that uses a JQL with a time filter to get all the issues where created is between now and a minute a go.. based on those on that result you could then send out the emails.

My question tho is "why".. customers know these systems are automated, they know it is a system email that just confirms it arrived correctly..

Even if your email system is a bit slow you could already have a delay and the email would always be the same for multiple tickets anyway.

So I think you can build it with the scheduled automation but I keep coming back to .. why..

Thank you Dirk...Can you share a link to the JQL time filter information?

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