Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Time delay for automated response.


Current state: Jira automated response to customer generates/sends immediately after the ticket is received.  The customers knows it was not sent by an actual person in this case because the reply was instant.

Desired state: I want to generate/send the Jira automated response roughly 60 seconds or so after the ticket has been received.  

How can I create a delay between when the ticket is received and when the Jira automated response is sent?

1 answer

1 accepted

2 votes
Answer accepted
Dirk Ronsmans Community Leader Apr 06, 2021

Hey @jlee ,

You could create a scheduled automation that uses a JQL with a time filter to get all the issues where created is between now and a minute a go.. based on those on that result you could then send out the emails.

My question tho is "why".. customers know these systems are automated, they know it is a system email that just confirms it arrived correctly..

Even if your email system is a bit slow you could already have a delay and the email would always be the same for multiple tickets anyway.

So I think you can build it with the scheduled automation but I keep coming back to .. why..

Thank you Dirk...Can you share a link to the JQL time filter information?

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

626 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you