Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Time Metric Series different

Hi, 

I have a number of Service Desks Projects for my multiple clients.  But when trying to create customer reports I have different options.

In the projects I have set a time to resolution SLA to the exact same settings.

When I go into one project
Select Reports
Create a Customer Report
My first Series is using the Series 'Time to resolution(Avg).
Then select ticket type

I go into another project  
When I go into one project
Select Reports
Create a Customer Report
Do My first Series is using the Series there is not 'Time to resolution(Avg) available only resolved or other time metrics

 

Any idea how to add in 'Time to resolution(Avg)' time metric to a project?.

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you