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Time Metric Series different

Natalie Bateman
Natalie Bateman Feb 03, 2021

Hi, 

I have a number of Service Desks Projects for my multiple clients.  But when trying to create customer reports I have different options.

In the projects I have set a time to resolution SLA to the exact same settings.

When I go into one project
Select Reports
Create a Customer Report
My first Series is using the Series 'Time to resolution(Avg).
Then select ticket type

I go into another project  
When I go into one project
Select Reports
Create a Customer Report
Do My first Series is using the Series there is not 'Time to resolution(Avg) available only resolved or other time metrics

 

Any idea how to add in 'Time to resolution(Avg)' time metric to a project?.

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Natalie Bateman
Natalie Bateman Apr 14, 2023

Hi, 

Yes, I needed to create the SLA firts and then it was available.

Thanks

Natalie

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Charlie Dahm
Charlie Dahm Apr 14, 2023

Ahh I see that I am missing SLA's on the other project might be it. 
Thank you for your quick response!








Best regards 
Charlie

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Charlie Dahm
Charlie Dahm Apr 13, 2023

Hi,
I am currently running into the same issue now, did you ever fix this?

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