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Ticket stop creating

Laurie Lai
Laurie Lai May 4, 2023

We use Jira cloud and our support ticket stops creating in jira although the email has no issue. I have to now login to our support @ mailbox to look up new ticket. It stops working from about 2 hours ago and has been working before that. What can i do to fix it up?

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Aditya Verma
Aditya Verma
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May 4, 2023

Hi @Laurie Lai ,

Can you go to the email handler configuration and click on Test to see what error message it is giving?

Thanks,

Aditya

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Laurie Lai
Laurie Lai May 7, 2023

No idea where that is. I eventually just re configurate the email to make it work. Answer is not helpful thank you.

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