Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,298,492
Community Members
 
Community Events
165
Community Groups

Ticket Requests are Not Creating Tickets (Emails Flowing OK)

Aaron Cappiello
Aaron Cappiello Jun 07, 2022

We are sending the email to the support address for ticket creation but the ticket never gets created. We have re-indexed and checked all email settings and everything seems to be in place, This is a standalone on-premise installation 

Jira Version: 11.0.13

OS: Server 2012 R2 6.3

Answer
Watch
Like Be the first to like this
57 views

0 answers

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Grady Gausman
Grady Gausman
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

287 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you