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Ticket Raised on behalf of Customer displays on Portal instead of On_behalf_of_customer

kassim.ajani
kassim.ajani Dec 05, 2017

A a service desk agent, whenever I raise a ticket on behalf of my customer, I expected it to appear under new report created "Agent on behalf of customer".

But this is not so as it reports it under Portal.

 

Kindly investigate as the channel of incident logging is very vital to us.

 

Regards

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