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This question is about groovy script

Barry Manion
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May 23, 2023

I am trying to create a basic groovy script that will parse the subject and body of incoming email to create issues to start. I have been trying to use an existing example script I found as the basis but for some reason it is not going to the inbox of the account used by the JIRA server it is going to:

"Found 0 messages in the directory: /var/atlassian/application-data/jira/import/mail"

and finding NO mail. Testing incoming mail service with the basic JIRA mail handler functions works perfectly, creates a ticket from the subject line but the scripted mail handler is failing....I don't get why...

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Graham Twine
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May 23, 2023 • edited

Hello @Barry Manion


The Mail Handler you created is a 'Local Files' handler are you expecting it to  be a SMTP  handler?


If you are expecting it to be a Local File sHandler, can you confirm that there are any files in /var/atlassian/application-data/jira/import/mail


Adaptavast have some scripts in their library that may help

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