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The message was rejected because it is auto-reply mail.(JIRA Cloud)

Devendra_Thota
Devendra_Thota Nov 20, 2019

The message was rejected because it is auto-reply email

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Jack Brickey
Jack Brickey
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Nov 20, 2019

Could you provide a bit more context? Where are you seeing this error and under what scenario? Did something stop working? Was anything changed? etc...

It seems a notification/email is being sent to a no-reply email maybe but unsure.

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Devendra_Thota
Devendra_Thota Nov 20, 2019

We are using email to ticket system.when we drop email to abc@email.com it will create tickets.

But yesterday onwords it not created tickets.

In email log in Jira it shows above message

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Nov 23, 2019

Have a look at the content of the email that is being sent - there is something in it that makes Jira believe it is an auto-reply.

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