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The Customer view shows tickets where ( " Reporter in Organizations")

 When i go to Customers tab in Jira servicedesk,

 

I get the view where it shows tickets where ( " Reporter in Organizations")

I need to change the filter, any possibilities.
image.png

the filter i get is as below, any chance to change the filter.

image.png

2 answers

Does anybody know a feature request to change this issue? I don't get it, why this should make sense to search for members in organizations instead of organizations directly.

0 votes
Katarzyna Marketplace Partner Nov 21, 2020

Hi,

Do you want to change a filter under the "x open / x closed" links? They are hard-coded in Jira, so it's impossible to do. When you click on these links, you are redirected to the Issue Navigator (as you show on the screen). You can modify this searching and save as your new filter.

Kate

@Katarzyna 

Thank you,

 

Just want to look in to options if there is a chance i can change the filter in jira system.

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