Text with strange characters

[david.martinez.lopez]

Good morning, could you tell me how to configure Jira Servidesk so that I can see the texts in readable format?

I attach an image of how I see it now

Thank you very much!

[Brant Schroeder]

@david.martinez.lopez 

The text that was provided was most likely encoded in a different character set when it was emailed into service management.  You can make adjustments but depending on who and how the information is being submitted you may occasionally end up with character encoding issues.  I would recommend reviewing this document.  https://confluence.atlassian.com/jirakb/troubleshoot-character-display-issues-in-jira-server-203394762.html