System generated alerts routing to JSM

Cathy February 28, 2024

Hi,

We are setting up out Jira SM, and will need to have exceptions and alerts which trigger from our own systems to create a ticket within JSM.  Please can you advise is it possible to set a target email address which will automatically create the ticket to include the content of the exception with a Standard plan?

I am looking at the comparison in this table and wondered if we would need Premium to automate routing from our database / servers?

Additionally, can anyone confirm if it would be possible to set automated routing rules which could then move specific requests from a company managed project to team managed projects as required?

Many thanks :)

Screenshot 2024-02-28 144358.png   

 

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