I have a Jira project with pre-set approvers for the issue. To progress the issue we need 4 approvals, but if one person declines it then the issue won't be progressed.
Is there any way that I could have "a super approver"; meaning that if this person would approve the request only one more approval would be required. But I still want to keep the other 2 approval options as well.
If you know the solution, could I have a steps by step guide as I am new to Atlassian community.
Hope the above make sense.
Hi Maggie, welcome to the Community. There isn't this concept inside JSD however there may be an acceptable solution. With the approval solution you can create an Agent bypass that allows an Agent to bypass the approval altogether. In effect the Agent becomes the super-approver. To achieve this simply add a transition (maybe call it approval-override or something) from the to be approved status to the approved status.
I would suggest you start with the documentation as I think the instructions they provide might be clearer than mine. ;-)
in that doc you will see a note (info panel) that explains adding a third transition out of the to be approved status. Basically you end up with: Approve, Reject, Override transitions out of the status.
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