I am setting up Service Desk for my association and I am preparing to set up the SLA's and Goals. I would like to know what are some successes others have had with setting up SLA's and Goals, also what are some of the pitfalls you have experienced you would like to share?
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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