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Celebration

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You're on your way to the next level! Join the Kudos program to earn points and save your progress.

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Level 1: Seed

25 / 150 points

Next: Root

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Success with SLA and/or Goals

I am setting up Service Desk for my association and I am preparing to set up the SLA's and Goals.  I would like to know what are some successes others have had with setting up SLA's and Goals, also what are some of the pitfalls you have experienced you would like to share?

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