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Success with SLA and/or Goals

Chada D Majette
Chada D Majette Nov 26, 2018

I am setting up Service Desk for my association and I am preparing to set up the SLA's and Goals.  I would like to know what are some successes others have had with setting up SLA's and Goals, also what are some of the pitfalls you have experienced you would like to share?

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