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Submit a Ticket via API? Edited

This is similar to, but not quite the same as REST API for Submitting Bugs.

I have a server-side application that can detect an issue that requires human intervention and want to have it submit a support request automatically. This server-side application would not be showing a web browser in this case, and it needs to submit this request to our service management instace so that our client also has visibility into the issue.

Ideally, I could:

  • Submit this on behalf of the client customer who can most readily solve the issue; and
  • Attach another participating client customer.

I’ve done some searching on this, but have not been able to find a good quick reference. I think I can reverse-engineer a service desk ticket submission form, but I’m not sure whether there are CSRF tokens on those forms or how to obtain one; I can also probably reverse-engineer a JS widget to do the same, but if there’s a reference on how to make this with a fairly simple POST request, it would be ideal.

1 answer

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Mikael Sandberg Community Leader Feb 26, 2021

You can find the API for JSM here, https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/. Another option to consider is using Opsgenie, since that is now part of JSM. You could then have Opsgenie create the request based on incoming alerts from your server application.

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