Hi, and thanks for helping. I have discussed this before and thought the problem was solved but turns out it's not. All setting to my knowledge are default.. I really don't know enough about this platform to change things.
When I resolve an issue I mark it as 'done' and then leave it in the 'Resolved' queue until (in theory) the end of the month (or a little longer) until I have invoiced the ticket, at which point it will be marked as closed.
After some confusion when raising this issue previously I know for ABSOLUTE CERTAIN that I left items in the resolved queue, but now on the 1st of the month it is empty and everything seems to be in the closed queue.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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