Stop Customer Satisfaction Survey

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 9, 2024

Is there a way to stop the customer satisfaction survey from being sent out on a ticket marked as done. I mean on a normal ticket marked as done its fine but we want the ability to have a 2nd button "Done - no survey"  is that possible? If so any advise on how to do that would be apricated. Thanks

1 answer

1 vote
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 9, 2024

Hi @banderson,

Welcome to Atlassian Community!

If you are using the default CSAT survey in JSM then that is not possible, you can only enable it or disable it. If you using an external CSAT survey then it should be possible by using an automation that triggers the survey to be sent if the status is Done, and not for Done - no survey. 

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events