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Slack channels grayed out when configuring Slack channel notifications

I'm trying to add additional Slack notifications for ticket status changes from a specific JSD project. I've added 2 already but now when I try to add more the channel is grayed out in the channel selector. 

Any idea why this is happening? I am a workspace admin in our Slack instance as well.

Screen Shot 2020-10-09 at 11.42.58 AM.png

1 answer

1 accepted

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Answer accepted

Hey @Will S

Unfortunately, there's an inconsistency in that UI, which is indeed preventing multiple connections to the same channel. I have reported this issue internally to the team responsible for the app.

The workaround is adding new connections via commands in Slack. All you need to do is going to that channel and typing /jira connect there.

I hope that helps. Cheers!

Awesome tip Luiz. This made me realize that you only need a single connection for multiple notifications. This worked perfectly. Thanks for the help!

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