Slack channels grayed out when configuring Slack channel notifications

Will S October 9, 2020

I'm trying to add additional Slack notifications for ticket status changes from a specific JSD project. I've added 2 already but now when I try to add more the channel is grayed out in the channel selector. 

Any idea why this is happening? I am a workspace admin in our Slack instance as well.

Screen Shot 2020-10-09 at 11.42.58 AM.png

1 answer

1 accepted

2 votes
Answer accepted
Luiz Silva
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 9, 2020

Hey @Will S

Unfortunately, there's an inconsistency in that UI, which is indeed preventing multiple connections to the same channel. I have reported this issue internally to the team responsible for the app.

The workaround is adding new connections via commands in Slack. All you need to do is going to that channel and typing /jira connect there.

I hope that helps. Cheers!

Will S October 9, 2020

Awesome tip Luiz. This made me realize that you only need a single connection for multiple notifications. This worked perfectly. Thanks for the help!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events