I have an active directory group as the default group and the only group for application access in Jira Service Desk that contains 3 users. But there is a site admin that has is included in the agents and I cannot remove him totaling my users to 4.
How can i remove him from the jira service desk agents members.
Thank you for your question!
Although it’s been almost three years, the steps are still the same, but I just tested here and there is one more step.
Go to the Cog icon > User management > Product access > Administration access.
By default it will be administrators and site-admins, so you can remove the site-admins group from Confluence and any other product if necessary.
Please, take your time to test and let us know if you have any other questions.
Thank you for reaching out to Atlassian Community!
Usually, the group site-admins are also added on the product access, so when a site-admin is added they also receive a license for the product.
To fix that, please, go to Administration > Product access and remove the group from Service Desk:
This configuration won't affect existing users, but for new users, when you add the group site-admins they won't receive the license, just the permission to be an admin.
After that, try removing the group jira-servicedesk-users from the profile of the affected user.
@Angélica Luz Angelica, Good day!
Found your answer:)
I'm trying to remove the confluence license from site-admins now, is there this option at the current time?
Despite the fact that I removed the site-admins group from confluence, when changing the user's role to site-administrator, all licenses are automatically activated.
Is it still possible? Thanks a lot!!
P.s: cloud version
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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