Signatures scribble for Jira Service Desk

[Daniel Alonso]

Hi, 

is there any pluggin that have a field within a ticket where the user can scribble a signature to receive and return a product?

[Chris Bland]

Hi, please take a look at our app that does this: https://marketplace.atlassian.com/apps/1234728?tab=overview&hosting=cloud

We have released it to assist some of our customers who we are helping with field service management implementations. 

If you have any comments, please let us know.

[Deleted user]

I am searching for the same. i would like to have technicians to let signoff the issues reported by the customers. The only thing i search is to add assets and then sign for getting the new devices.

[Scott Hirst]

Hi, please take a look at our app that may meet your requirements:
https://marketplace.atlassian.com/apps/1234728?tab=overview&hosting=cloud

[Lee Reyes]

+1 looking for the same as well

[Scott Hirst]

Hi, BDQ have developed an app exactly for this. Please take a look: https://marketplace.atlassian.com/apps/1234728?tab=overview&hosting=cloud

[Vince Clark]

We are also looking for the same thing ... any news ?

[Daniel Alonso]

I stopped looking for it, I you find something please let me know.

[Scott Hirst]

If you are still looking for an app to fill that need, I may have the solution for you. An app from Atlassian Solution Partners BDQ called Real Signature. You can find it here

[DavidL]

Any luck as we want same thing?

[Scott Hirst]

BDQ have just released an app for Jira that allows you to add real in-person signatures to Jira tasks and requests. It's called Real Signature, you can find it in the Atlassian Marketplace.

[Robert Patterson]

Hi,

I have also been looking for this for quite some time. We do field service work and use Jira as a Jobsheet record system. We need to get customers signature at the end of the job as proof that we where on site and the customer was happy with the works.

[Ricardo Da Silva]

Hello Robert 

I have the same requirement as you as we have field services going out to the customer and still have not found a solution for signatures, which leads me to my next question. 

I would like to ask do you use time tracking and travel tracking IE Miles/KM traveled to site when field services go out to customers, if so please can you share your solution. 

Regards

Ricardo Da Silva 

[Robert Patterson]

Hi,

we use worklog for travel time and labour. Charge flat rates for local work and per hour travelled for out of area.

we dont log KM as we do over 60 000km a year a dont need to for tax purposes.

[Andy Heinzer]

While I have not used any of these personally I did find a few different plugins on https://marketplace.atlassian.com/ that should be able to do this with Jira.

• Electronic Signature Fields
• DocuSign for Jira eSignatures
• Electronic Signature

I hope this helps.

Andy

[Daniel Alonso]

Thanks, Electronic Signature Fields and Electronic Signature don't fit the requirement since the user has to physically sign with its finger or an electronic pen, no login.

DocuSign is a good approach but involves more work for the agents.

I was looking for some plugin that just allow the user to make a draw/scribble on a field to capture the signature.

[Jelena Laban]

Hi, i need same thing. Can you share if you found something?

[Daniel Alonso]

Hasn't found anything yet.

[Lee Reyes]

March 2023 - still looking for the same

[Vince Clark]

still looking , i did find an app that the customer can sign on and then the signature upload as an attachment to the issue. Its a messy solution 

We are asking our customers to sign on a bit of paper  and take a photo ,,, very amateurish, good job we have a few customers that have regular call outs so they are used to it now 

[Chris Bland]

Our customers who want to use JSM for field service management had the same requirement - they need a simple way for a engineers to get physical customer signatures without creating accounts and needing logins. We have written and released an app that does this: https://marketplace.atlassian.com/apps/1234728?tab=overview&hosting=cloud

If you have any comments or questions, please let us know at enquiries@bdq.cloud.