Is there a way to show priority field on customer portal without allowing curtomers to set it on ticket creation?
We have made an automation that sets the priority according to other fields values.
Its wor'king perfectly, however, we still want to show customers the priority calculated.
The only way I found of doing it, was making the priority field available on the ticket creation, which would be wierd, once the value would be changed after, according to the oher fields.
You can show in the request listing:
It doesn't show inside of the request, but will show on the listing:
project -> project settings -> portal settings
Click on the "Customize help center" link
Within the Portal page that opens, click "Requests" button at the top and make a selection.
Once that loads, click the "Customize" tab that is on the left sidebar.
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