You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Is there a way to show priority field on customer portal without allowing curtomers to set it on ticket creation?
We have made an automation that sets the priority according to other fields values.
Its wor'king perfectly, however, we still want to show customers the priority calculated.
The only way I found of doing it, was making the priority field available on the ticket creation, which would be wierd, once the value would be changed after, according to the oher fields.
Hi @Jeff Santos ,
It hasn't implemented yet.
Please vote this feature request JSDSERVER-3387. You can find third party add-on solutions offered in comments of this issue.
Regards.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Is there a link/extension which support the "Priority" field on the customer portal?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
No need for an extension or add on now.
(Cloud instance)
project settings-> request types-> edit fields-> Request form tab->add field
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I think this is a MUST, no need to vote, any issue tracking tool have it, it is surprising for me that Jira does not.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thank you, Tansu. I voted.
Voting a feature request is important to make visible to the software makers that a certain feature has value to us.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Not OOTB. I understand there are addons that could fulfill the requirement. I recommend you search the Marketplace if that is an option.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You can show in the request listing:
It doesn't show inside of the request, but will show on the listing:
project -> project settings -> portal settings
Click on the "Customize help center" link
Within the Portal page that opens, click "Requests" button at the top and make a selection.
Once that loads, click the "Customize" tab that is on the left sidebar.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.