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Show priority on Customer Portal (Jira Service Desk)

Is there a way to show priority field on customer portal without allowing curtomers to set it on ticket creation?


We have made an automation that sets the priority according to other fields values.

Its wor'king perfectly, however, we still want to show customers the priority calculated.

The only way I found of doing it, was making the priority field available on the ticket creation, which would be wierd, once the value would be changed after, according to the oher fields.

3 answers

1 accepted

2 votes
Answer accepted
Tansu Akdeniz Community Leader Apr 08, 2019

Hi @Jeff Santos ,

It hasn't implemented yet.

Please vote this feature request JSDSERVER-3387. You can find third party add-on solutions offered in comments of this issue.


Thanks Tansu!


We have voted here in order to Atlassian implement it.

Like rio197 likes this

Is there a link/extension which support the "Priority" field on the customer portal?

No need for an extension or add on now.

(Cloud instance)

project settings-> request types-> edit fields-> Request form tab->add field

Like Robert Peterson likes this

I think this is a MUST, no need to vote, any issue tracking tool have it, it is surprising for me that Jira does not.

rio197 I'm New Here Nov 09, 2020

Thank you, Tansu. I voted.

Voting a feature request is important to make visible to the software makers that a certain feature has value to us.

1 vote
Jack Community Leader Apr 08, 2019

Not OOTB. I understand there are addons that could fulfill the requirement. I recommend you search the Marketplace if that is an option.

You can show in the request listing: 


It doesn't show inside of the request, but will show on the listing:
project -> project settings -> portal settings

Click on the "Customize help center" link

Within the Portal page that opens, click "Requests" button at the top and make a selection.

Once that loads, click the "Customize" tab that is on the left sidebar.

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