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Share with customer button not sending messages to reporter

Currently we use Jira service desk server with two radio buttons located at the bottom of the comment section of our service request.  My Cr-share plug in is enabled, but when radio button "Share with Customer" is executed messages are not sent to our reporters.

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Fahad Siddiqui Community Leader Aug 29, 2020

@Jason Kabel 

Here are various roles and user types within Jira Service Desk that you can use for setting different levels of permission https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-agents-customers-and-roles

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