Share with customer button not sending messages to reporter

[Jason Kabel]

Currently we use Jira service desk server with two radio buttons located at the bottom of the comment section of our service request.  My Cr-share plug in is enabled, but when radio button "Share with Customer" is executed messages are not sent to our reporters.

[Fahad Siddiqui]

@Jason Kabel 

Here are various roles and user types within Jira Service Desk that you can use for setting different levels of permission https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-agents-customers-and-roles