Currently we use Jira service desk server with two radio buttons located at the bottom of the comment section of our service request. My Cr-share plug in is enabled, but when radio button "Share with Customer" is executed messages are not sent to our reporters.
Here are various roles and user types within Jira Service Desk that you can use for setting different levels of permission https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-agents-customers-and-roles
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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