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Setup for Customers to Raise Issues Without Creating Users for Everyone

Can customers take advantage of the portal without having to have a user created for each of them? 

2 answers

Can you explain a little bit more about what you're looking for?  Customers can have accounts without it going against your licensing, or are you looking for customers to have the ability to create issues without them having to create an account for another reason?

Yeah, thank you. 

We just want users to raise requests or issues without us having to create user accounts for them. I don't know if maybe there's some setting that we can change real quick or if this is even possible.

You have to enable it globally (on the cogwheel go to Products and then under Jira Service Management click on Configuration -> Customer permissions).  Once it's enabled globally, go back to your project settings and you can allow anyone on the web access without logging in, or you can keep it so that they have to be logged in but at least now they will be able to create their own account without an admin inviting them.

0 votes
Daniel Ebers Community Leader Mar 07, 2021

Hi @Jonathan Jackson

adding to what Kristin said here is some documentation about the login-free portal you could use.
Note that this is not a good option for every company - some admins prefer to have things locked down a bit more strictly like it would be using the login-free portal, as Kristian already outlined.

https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud

The takeaway is that Jira can be (also in this particular part) configured flexibly - please also see here for further documentation on what we discussed here:
https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/

Regards,
Daniel

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