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Setup auto response off hours or holidays

Nir Malchy April 7, 2020

Hello,

I'd like to set up my service desk with a different auto-response when The team is on off-hours or holiday. For example - If the service hours are 8 am to 5 pm, I'd like to send a different response if a client creates a ticket at 7 pm

Thank you!

 

 

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May 13, 2021

I would like to hear any suggestions on this as well!

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