So I set up my next-gen project and then just added my custom email address. I got the email confirming it was set up. However, when I sent a test ticket to the custom email, it isn't picking it up. Is there something I am missing?
I don’t use NG projects for JSD nor do I use g-suite so not sure. But is there an email log that you can inspect? There is for classic and it is exposed as a link beside the email. This would show if the email is retrieved and fails or if no log, then it wasn’t retrieved.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events