Setting up Service Desk environment

[Patrik Ytterström]

I have some questions about best practice how to set up our Service Desk environment. We have 8 teams and all of us both handle support and development issues. We have been using Jira for all issues up until now. At this time we want seperate our support issues and handle them in Service desk.

Our plan right now looks like this.

1. All teams have their own Jira project for development issues.
2. All teams have their own Jira service desk project for support issues.
3. If a issue should be moved to a another Service desk project we have a custom field that automation listens for and we make a clone of the issue and delete the original.
4. If a Service desk issue should be moved to Jira we have a custom field that automation listens for and we make a clone and delete the original.

Please give me some input if this is a good practice.