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Setting up SSO for service desk customers?


So we are in the process of setting up customers in our JSD we currently have Atlassian Access and have setup our JSD team and admins for SSO.  However, we are running into difficulty figuring out how to setup our customers to also be able to use SSO to sign into the portal?

We are using cloud.

3 answers

1 accepted

4 votes
Answer accepted

Hi Jason,

Currently, it's not possible to set SSO for the Customer Portal. We have a feature request suggesting the implementation of such ability:


Please, click on vote and watch to receive updates about the feature.

A workaround is to migrate your customers to Atlassian account and remove their application access, so they can log in the same as other users with SSO, but as they won't have a license, they will be redirected to the customer portal.


OK, that is unfortunate.  Is there a bulk way to import or sync users with our AD?  Like most people we have a ever changing list of 700+ users.


Like # people like this

Hi Jason,

Jira does not have the feature to bulk migrate customers to Atlassian account, so it's necessary to migrate one by one.
We have a feature request suggesting the implementation of this ability:
To receive updates about this feature, please click on vote and watch.


The lack of AD integration is a complete show-stopper if that's the case. Are we supposed to manually manage all of our users in Jira Service Desk? That's really disappointing for an otherwise really good product.

Is there an update for 2020?

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