Setting up SSO for service desk customers?

Deleted user October 18, 2018

Morning,

So we are in the process of setting up customers in our JSD we currently have Atlassian Access and have setup our JSD team and admins for SSO.  However, we are running into difficulty figuring out how to setup our customers to also be able to use SSO to sign into the portal?

We are using cloud.

7 answers

1 accepted

7 votes
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 18, 2018

Hi Jason,

Currently, it's not possible to set SSO for the Customer Portal. We have a feature request suggesting the implementation of such ability:

- https://jira.atlassian.com/browse/JSDCLOUD-630

Please, click on vote and watch to receive updates about the feature.

A workaround is to migrate your customers to Atlassian account and remove their application access, so they can log in the same as other users with SSO, but as they won't have a license, they will be redirected to the customer portal.

Regards,
Angélica

Deleted user October 19, 2018

OK, that is unfortunate.  Is there a bulk way to import or sync users with our AD?  Like most people we have a ever changing list of 700+ users.

Thanks,
Jason

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2018

Hi Jason,

Jira does not have the feature to bulk migrate customers to Atlassian account, so it's necessary to migrate one by one.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-6235
To receive updates about this feature, please click on vote and watch.

Regards,
Angélica

Kelly Phillips November 27, 2022

@Angélica Luz 

If we migrate all the accounts to become Atlassian accounts, will we be charged even though they are only portal customers?

Thanks

Kelly

9 votes
Grant Harding April 1, 2019

The lack of AD integration is a complete show-stopper if that's the case. Are we supposed to manually manage all of our users in Jira Service Desk? That's really disappointing for an otherwise really good product.

3 votes
David July 19, 2022

Hi! We are mid-2022, any updates?

2 votes
John Morrow March 17, 2021

Any updates?

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 17, 2021

Hello @John Morrow,

Thank you for reaching out to Community!

The last update is from January 18 and it was posted on the description of the feature:

- SSO integration with JIRA Service Desk 

We have identified this functionality as important, and have started work towards a solution. Effort is focused on resolving internal dependencies, and as such there will not be a solution available before July 2021.

I will seek to update this issue again towards the end of the FY with an updated timeline.

Please, make sure to vote and watch the feature to receive updates from our developers and product managers.

Kind regards,
Angélica

Aslam K M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 20, 2023
1 vote
Matthew Crocco November 12, 2020

Is there an update for 2020?

0 votes
Aslam K M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 20, 2023
0 votes
Dave Fitzhardinge June 2, 2021

It's June 2021.

 

How's this going?

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 4, 2021

Hi Dave,

Thank you for reaching out to the Atlassian Community!

As mentioned in the last update from our product team on the feature request ticket, there will not be a solution before July 2021.

Please, watch and vote for the feature to receive future updates:

Kind regards,
Angélica

Nelson Abbey October 6, 2021

Its October -- is this fixed?

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 7, 2021

Hi @Nelson Abbey,

The last update is from September 13. Our product managers added the details on the description of the feature request ticket:

Thank you for your patience. I apologise, it has been too long since I have provided an update for this feature request.

The bad news is that it has taken longer than expected to line up the necessary dependencies to deliver this capability. It is on its way, but we do not expect to be able to deliver it until mid 2022.

Please, check the ticket below for more details:

Kind regards,
Angélica

Nelson Abbey October 8, 2021

Thanks for the update ANgelica. Will need it when its ready

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