Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Setting multi user custom field in automation rule on create issue action

Hi there,

I'm currently trying to create an automation rule, that gets triggered via a webhook.

The webhook data is then parsed and provides the needed information to create an issue via the create issue automation. My problem is, that I'm not able to update a custom multi user picker field. Is there a valid smart value syntax to do this, or do I need to set it via the advanced option?

Kind regards,


1 answer

1 accepted

4 votes
Answer accepted

@Kai Sören Becker -

Take a look at this page - 

Here is another similar question asked in the community previously -

Hope this gives some ideas.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi @Joseph Chung Yin ,

thanks for your answer. Not quite what I was looking for, as I'm not using cloud, but the json structure seems to be the same. 

I hoped that it would be enough to use smart values, but advanced field editing is also ok.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

731 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you