Workflow:
1. User creates Service Management ticket. Ticket has hidden field with default value (example: "Parent")
2. Automation trigger "When issue is created", then action "Create Service Desk Request" of same project/request type.
3. Create new ticket with that hidden field set to "Finance"
Attempted to use the More Options with JSON, but getting error that is unknown field.
Hi @tan.tran ,
which type your hidden custom field have? Is it Group Picker (single group) or Select List (single choice) or something else?
It's just a text field.
1. Trigger: When ticket is created
2. Condition: If Request Type = $specificType
3. Action: Create Service Desk Ticket
3a. Same request type/project
Is there a way to only create another service desk ticket of the same request type without causing a loop? Also how to set same reporter? Submit on behalf of forces us to choose a specific user.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @tan.tran ,
please check the rule's configuration item: Allow rule trigger. It this checkbox is unchecked, there shouldn't be any loop.
You can copy values of various fields from the original issue, something like this:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Reporter
Please try to use smart value: {{reporter.accountId}}
Same request type
It seems to me it is not possible yet - you will need to use conditions like
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.