I have a service desk project which has an email linked to it: Project.Email@companydomain.com. Emails sent to this address open a ticket in the project on behalf of the sender/reporter.
Is it possible to configure the project so that tickets opened via this email address (project.email@) would set a hard coded value for a custom field?
Is it possible via automation rule?
I am on Jira Service Desk Cloud version
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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