Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Set value of a field when ticket created via email

I have a service desk project which has an email linked to it: Emails sent to this address open a ticket in the project on behalf of the sender/reporter.

Is it possible to configure the project so that tickets opened via this email address ( would set a hard coded value for a custom field?

Is it possible via automation rule?

I am on Jira Service Desk Cloud version

1 answer

Yes you can do this. Here is how I would approach it. 

trigger - issue created

condition - JQL — request-channel-type = email

action - edit field

How to do this?


Can you share any sample steps please?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

762 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you