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Set value of a field when ticket created via email

I have a service desk project which has an email linked to it: Project.Email@companydomain.com. Emails sent to this address open a ticket in the project on behalf of the sender/reporter.

Is it possible to configure the project so that tickets opened via this email address (project.email@) would set a hard coded value for a custom field?

Is it possible via automation rule?

I am on Jira Service Desk Cloud version

1 answer

Yes you can do this. Here is how I would approach it. 

trigger - issue created

condition - JQL — request-channel-type = email

action - edit field

How to do this?

 

Can you share any sample steps please?

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