I have a service desk project which has an email linked to it: Project.Email@companydomain.com. Emails sent to this address open a ticket in the project on behalf of the sender/reporter.
Is it possible to configure the project so that tickets opened via this email address (project.email@) would set a hard coded value for a custom field?
Is it possible via automation rule?
I am on Jira Service Desk Cloud version
Yes you can do this. Here is how I would approach it.
trigger - issue created
condition - JQL — request-channel-type = email
action - edit field
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