Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,459,138
Community Members
 
Community Events
176
Community Groups

Set up email channel

We are suing office365 for emails. When we try to set up email channel, connectivity is not working.

In the protocol, there are limited options like POP and IMAP.

Can you please us know what changes are required on office365 side, so that we can ask for that?

 

 

1 comment

Sergey Atlassian Team Mar 27, 2018

Hi Pawan,

There shouldn't be much of a difference when setting up office365 as compared to other mail servers.

I would suggest please verify if the required TCP ports are open between the actual JIRA server and your office365 mail server.

First thing I would try is run telnet command and connect to the respective port.
For example:

telnet office365.mail.com (replace with your mail servername) 995 (that's for Secure POP) -- see if you can get a response. If there's no response, i.e. connection times out -- there might be an issue with the connectivity between JIRA and the mail server.

If your operating system is Linux, make sure you follow this article to put all the required firewall rules in place:
https://confluence.atlassian.com/jirakb/running-jira-with-firewall-on-linux-741933610.html

Here's a good article on troubleshooting email channel in JIRA Service Desk:
https://confluence.atlassian.com/servicedeskcloud/troubleshooting-issues-with-the-email-channel-732528950.html

Hope this helps,

Cheers,
Sergey

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events