Set up email channel

[pawan chauhan]

We are suing office365 for emails. When we try to set up email channel, connectivity is not working.

In the protocol, there are limited options like POP and IMAP.

Can you please us know what changes are required on office365 side, so that we can ask for that?

[Sergey]

Hi Pawan,

There shouldn't be much of a difference when setting up office365 as compared to other mail servers.

I would suggest please verify if the required TCP ports are open between the actual JIRA server and your office365 mail server.

First thing I would try is run telnet command and connect to the respective port.
For example:

telnet office365.mail.com (replace with your mail servername) 995 (that's for Secure POP) -- see if you can get a response. If there's no response, i.e. connection times out -- there might be an issue with the connectivity between JIRA and the mail server.

If your operating system is Linux, make sure you follow this article to put all the required firewall rules in place:
https://confluence.atlassian.com/jirakb/running-jira-with-firewall-on-linux-741933610.html

Here's a good article on troubleshooting email channel in JIRA Service Desk:
https://confluence.atlassian.com/servicedeskcloud/troubleshooting-issues-with-the-email-channel-732528950.html

Hope this helps,

Cheers,
Sergey