Set sub domains per project portal

[Christopher]

We need to have 2 customer facing portals. One cant know about the other. The first we already have setup, now is there a way to have one service desk with 2 different sub domain portals? Example https://biz1.atlassian.com/servicedesk and https://biz2.atlassian.com/servicedesk

[Angélica Luz · Accepted solution]

Hi Christopher,

Thank you for reaching out to Atlassian Community!
Currently, it's possible to have only one customer portal, and then you can limit who can access each project, but the link to access the portal will be the same.
So, for customers from one project do to not see the other one and vice versa, on both projects, you need to go to Project settings > Customer permissions > Who can access the portal and send requests to XXXXXX?" > Customer my team adds to the project > Save.
When you set this configuration, only customers manually added by admins will have the ability to see the project in the portal to create tickets and any other project that they don't have access won't appear for them.
Regarding subdomains, it's not possible to customize this for Cloud instances. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-513
Please, click on vote and watch to receive updates about the feature.

If you have any other question regarding this matter, please let us know.

Regards,
Angélica

[Christopher]

Hi Angelica,

I appreciate the help, I will vote and watch.

Thank you,

Christopher