nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Set options for Priority when creating an Issue

Robert Edyvean

We have more than one project within our instance, but want to use a different set of priority options for our Service Desk project from our software project. The priority options appear to be global. I was looking for something like the Issue Type scheme for priorities, but don't seem to find one. How can I achieve a specific set of Priority options in the Service Desk project?

Accepted answers

Nic Brough -Adaptavist-

You are spot on with your observation that "priority options appear to be global". On Cloud, they are indeed a global list, there are no priority schemes.

Server/DC got them in 7.8(ish), I don't know why they have not been done on Cloud as well, especially as the original request for them was 16 years ago and written by some chap called Mike Cannon-Brookes

I'm afraid your only option is to create your own, project-local, custom field for your differing priorities (and hide the system one from those projects)

Flavien Gache

Hi Robert.

Currently, this is not possible.

You can work your way around however by using automation I guess. You can create two rules for each of your project and effect priorities with different criterias for each project. It is not the best way but Priority Schemes don't exit on cloud unfortunately.

Tell me if you need more information to create your rules, I can help

All comments

Mone Dileep Kumar

Hi @Robert Edyvean ,

In Jira, we do have an option called Priority schemes in the administrator issue screen. With that, you can achieve to keep the set of options of priority per project. Please find the below link for more details about Priority schemes in Jira:

https://confluence.atlassian.com/adminjiraserver/associating-priorities-with-projects-939514001.html

Please do check and let me know for any queries in it.

Regards

Mone Dileep Kumar

Nic Brough -Adaptavist-

You are spot on with your observation that "priority options appear to be global". On Cloud, they are indeed a global list, there are no priority schemes.

I'm afraid your only option is to create your own, project-local, custom field for your differing priorities (and hide the system one from those projects)

Nic Brough -Adaptavist-

Priority schemes are server-only at the moment. Robert is on Cloud.

Flavien Gache

Hi Robert.

Currently, this is not possible.

Tell me if you need more information to create your rules, I can help

Robert Edyvean

Thanks but sounds a bit complicated!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud