Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Servicedesk not working after disabling "keep me logged in" checkbox by default

Benjamin Nast January 19, 2020

Hey,

i tried to disable the "keep me logged in" checkbox by default as explained here:

https://confluence.atlassian.com/jirakb/how-to-set-keep-me-logged-in-checkbox-to-disabled-by-default-792305989.html

After reboot it seems that the servicedesk is inactive now (login under Base-URL is possible, cannot reach Base-URL/servicedesk) and i cannot reach the customer portal (dead link). 

I tried do undo the changes in cv-login-form.soy file and get the same problems.

I used zip/unzip to create the .jar file

 

Update: The Service Desk icon is not shown anymore.

aaa.JPG

 

1 answer

0 votes
Benjamin Nast January 19, 2020

I needed to reinstall servicedesk and reboot the server again...

But the changes does not work for the customer portal. I found the cv-login-form.soy file at ".../jira/plugins/installed plugins". Is this the right file for the customer portal?

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events