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The Servicedesk API tries to do a good job at allowing organizations to integrate Servicedesk for a streamlined, native experience within their own online portals.
POST /servicedeskapi/request has raiseOnBehalfOf which creates the request on behalf of the customer.
However, POST /servicedeskapi/request/{requestKey}/comment currently does not have an 'onBehalfOf' option.
This has several implications:
These issues would be solved when comments through API can be made on behalf of users, and the API would allow for better integration with existing branded portals.