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The Servicedesk API tries to do a good job at allowing organizations to integrate Servicedesk for a streamlined, native experience within their own online portals.
POST /servicedeskapi/request has raiseOnBehalfOf which creates the request on behalf of the customer.
However, POST /servicedeskapi/request/{requestKey}/comment currently does not have an 'onBehalfOf' option.
This has several implications:
These issues would be solved when comments through API can be made on behalf of users, and the API would allow for better integration with existing branded portals.
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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