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i have a question, can i create a service request workflow or life cycle request in servicedesk plus 9???
It looks like this one https://www.manageengine.com/products/service-desk/servicedesk-plus-9.3-whats-new.html
That's just a feature overview, doesn't tell me what you are looking for really.
Jira Service Desk has fully configurable workflows that you associate to portals and request types, so I can't imagine you can't do what you're looking for.