Servicedesk 9 request life cycle

[Angie Afify]

i have a question, can i create a service request workflow or life cycle request in servicedesk plus 9???

[Nic Brough _Adaptavist_]

Hi, welcome to the Atlassian community.

In Jira Servicedesk, yes, you can create workflows for different request types.

However, your mention of "plus 9" makes me suspect you are not talking about Jira Service Desk - could you explain what this "plus 9" is?

[Petr Vaníček]

It looks like this one https://www.manageengine.com/products/service-desk/servicedesk-plus-9.3-whats-new.html

[Nic Brough _Adaptavist_]

That's just a feature overview, doesn't tell me what you are looking for really.

Jira Service Desk has fully configurable workflows that you associate to portals and request types, so I can't imagine you can't do what you're looking for.