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Servicedesk 9 request life cycle

Angie Afify
Angie Afify Apr 07, 2019

i have a question, can i create a service request workflow or life cycle request in servicedesk plus 9???

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Apr 07, 2019

Hi, welcome to the Atlassian community.

In Jira Servicedesk, yes, you can create workflows for different request types.

However, your mention of "plus 9" makes me suspect you are not talking about Jira Service Desk - could you explain what this "plus 9" is?

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Petr Vaníček
Petr Vaníček
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Apr 08, 2019

It looks like this one https://www.manageengine.com/products/service-desk/servicedesk-plus-9.3-whats-new.html

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Apr 13, 2019

That's just a feature overview, doesn't tell me what you are looking for really.

Jira Service Desk has fully configurable workflows that you associate to portals and request types, so I can't imagine you can't do what you're looking for.

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