I have a scope of work to consult with the client and migrate the existing ITSM capabilities in ServiceNow tool to Jira Service Management.
I would like to know the high level steps outlined for a successful migration not necessarily involving the existing Jira capabilities to import data to ServiceNow.
Anyone else has practical or hands-on experience with the migration involving these two tools?
Hi @ITIL admin
Welcome to the Atlassian Community - this is a community of your peers who try to provide assistance although for this particular migration you may want to reach out and engage with an Atlassian partner if the migration is complex.
As an instant start I would review the features available in https://marketplace.atlassian.com/apps/1222255/servicenow-to-jira-service-management to understand if this will cover your specific requirements.
I can confirm there are many successful migrations from ServiceNow to JSM (previously JSD) and you can look at the features of JSM at https://www.atlassian.com/software/jira/service-management and you may also want to supplement this with some of the offerings available at https://marketplace.atlassian.com/search?product=jira-service-management for any specific requirements.
Thanks for your response. I am more interested in the framework rather than the actual migration such as,
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