Service field is not persistant in ticket

[Fabrice Gantois]

Hello

We defined "service" on our JSM project and add the field in the tickets structure. (affected service).

The field viewable in the ticket and the list of values display but the selected value is not persistent after a refresh or reopen of the ticket the "service"field is empty again.

I define an automation rule which run perfectly to select a value on it.

Thanks in advance if someone can be explain my issue me why ansd help me to resolve it.

Fabrice

[Vijay Dadi · Accepted solution]

hello @Fabrice Gantois ,

Can you share the snipper of your automation to set the affected service. I hope you are doing it using advanced mapping in Edit fields.

Vj

[Fabrice Gantois]

Hello
please find the part of my automation rule

and now the value  became persistent

thanks a lot

[Fabrice Gantois]

Vijay
sorry for my mistakes.

Thanks for your answer. I will share my automation but currently i  find a workaround via an other field.
but I didn't use advacned mapping , i sure that wasn't the reason of non persistent value.

Fabrice