We are using service desk in order to manage technical support with our products. An email asking the user to activate an account is sent, i want to avoid that. Also when we receive a call from a customer and we want to add a ticket, we need to create a customer first and then link it to the ticket. The user then receive an email to create an account again. I understand why but i don't want that, is it possible? I can't find any option around this activation email.
I don't know if this would be helpful, but our app have a feature that may solve your problem.
You may use Tinker for JSD public customer portal on your servicdesk that allows you to create a ticket and a user at the same time by entering email on request creation screen
However the agent won't be captured since you are creating requests anonymously.
The beauty about this is that you may have agents receiving calls and creating requests without occupying an agent license (if they only create) .
Now you need to setup public customer portal
After setting up the public portal by following the above guide.
Users and agents can access the portal without logging in, and can create requests by filling customer portal forms and email.
Make sure that you choose create user behavior, so the portal creates users and requests simultaneously
Yes unfortunately that is true. Agents need to be logged out to use the public portal as it was built to serve anonymous users.
However your agents may use a different session for public access, (e.i. chrome Guest mode, different browser, other chrome user).
So they dont need to log out and log in simultaneously
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