Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service desk custom field data per organization/customer

Hi,

Is there a way to define a custom field in service desk that it's value is based on the organization? That is, I have several organizations that I support in my service desk portal. I would like to create a 'Select List' field in which the value/s are different per organization

2 answers

0 votes
Nigel Rochford Marketplace Partner Nov 17, 2021

You could use a light-touch CRM instead :) Feel free to check out Crumbs here: https://marketplace.atlassian.com/apps/1222515/crumbs-simple-crm-for-jira-and-jsm?tab=overview&hosting=cloud

Hi @exadannyd ,

Have you tried a cascading type field? You can add organization names as options, which have different children options.

Thanks for your reply, but it does not seems to answer my needs. Organizations is predefined field in Service Desk, and has it own values. I need to create a field that will present different values to each organization when they open a service request

I think it's not possible to have a field with, for example, "N" options, where those options are hiding away on different modes based on another field. Except using ScriptRunner for Jira plugin.

Another suggestion is: Add separate fields for each organization. By using Extension for Jira Service Desk plugin you'll be able to create a Dynamic Form. This means when you select the first option of organizations, the only visible field is the one with related values.

something like:

Organization-1

  •  Field-A

Organization-2

  • Field-B

...

df.jpg

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,699 views 21 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you