Service Disk wont installed

[Deleted user]

I have remarked last time I want to upgrade our Jira-Server that JSD is in state "licensed but not installed".

• Jira Service Desk 4.6.0
• Jira Core 8.6.
• Jira Software 8.6.0

What I have done until now to get rid of it (reading all the posts concerning this problem):

• Raise system memory
• Raise plugin timeout
• Rename installed plugins
• Delete plugin cache (osigi-plugins and bundled plugins)
• Delete all Servicedesk and Jira-Servicedesk Plugins

Has any one an idea?

[Deleted user]

Hi Mike,

Thank you for replying. The log was not informative in this case. But I read again all posts concerning this issue and I realized that I had missed the hint regarding the SQL query and the disabled plugins:

SELECT * FROM pluginstate where pluginenabled = 'false';

I change the state of the JSD-Plugin and restart Jira. Then the issue was gone.

[Mike]

Glad to hear it!

[Mike]

Are you seeing any error in the JIRA home /log/atlassian-jira.log when you install the add-on?