Looking to bounce some ideas off someone. I have a service desk project that supports internal/external users who use multiple proprietary websites. Trying to come up with a meaningful workflow that also takes into account the escalations from the Tier 1 > Tier 2 > Tier 3 Teams supporting issues. I dropped in a screen shot of what i came up with so far with the hopes another Admin could pokes holes in it for me to vet it out.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events